Shipping policy
START A RETURN AND/OR EXCHANGE
Due to the ongoing COVID-19 situation, we are experiencing slight delays and ask that you bear with us and please allow up to 1-3 additional business days to process your order. Rest assured, your package will ship as soon as possible, and you’ll receive a shipping confirmation with your tracking number when it does. We apologize for the inconvenience and greatly appreciate your patience.
FREE STANDARD SHIPPING
Free standard shipping applies to orders with a total value of Rs. 2999 and over, after final reductions (promotions, vouchers and coupon codes) and before applicable taxes & shipping fees when applicable. Free shipping is available for FedEx Ground method only.
PAKISTAN SHIPPING
Blue-ex is the proud carrier for all orders in the Pakistan. Please note that for all orders under Rs. 2499 the standard shipping fees will apply.
**Please note that orders being shipped to Azad Kashmir and KPK requires a Rs. 2999 minimum order amount (before shipping and taxes), as we will ship Priority Overnight**
**International shipping is not available at this time**
PRIORITY OVERNIGHT AND EXPRESS SAVER
If you choose Priority Overnight or Express Saver shipping methods, your order must be received and processed by 11:00 a.m. Pakistan Time otherwise your order will be processed the following business day. Express Saver (3 business days) and Priority Overnight (1-2 business days) are the shipping speeds and begin once the shipment is in the hands of TCS/Blue-ex. Business days are Monday-Friday, excluding statutory holidays in the Pakistan.
Please allow additional time for deliveries to non-major centers and remote locations. Club76 Jeans recommends using the available information which will allow the customer to make certain the proper shipping method is selected. Delivery standards are subject to available transportation and are therefore subject to change without notice.
Visit https://www.blue-ex.com for updates and estimated arrival time of your parcel. For more information on remote locations, visit https://www.blue-ex.com.
CLUB76 is not responsible for carrier delivery delays which may occur as a result of poor weather conditions and/ or parcel volume.
IMPORTANT INFORMATION ON SHIPPING POLICY:
CLUB76 is not responsible for compensating customers due to shipping carrier delays.
Ship to and bill to addresses must be within the Pakistan.
When picking up your parcel to a Blue-ex location, signature and valid identification documents will be required.
Shipping to logistics companies is not available.
Delivery time selection does not include order processing time; therefore, please allow for order verification and processing time upon selecting “Standard” or “Express Saver” or “Priority Overnight”.
RETURN PROCEDURE AND CONDITIONS
Your satisfaction is always our priority and we would like to ensure that you have the best possible customer experience while shopping with us at www.club76.pk
We want you to love your purchases(s), but if something isn’t right, you may return unworn, unwashed merchandise along with the receipt, tags, and original packaging for up to 14 days from the date which the order was delivered.
Note that Gift Cards, Sales Items or Promotions are non refundable.
START A RETURN
CONDITIONS
Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited to your bank account or easyPaisa. Please note, a return shipping fee of Rs. 250 will be deducted from your refund. Should you refuse the product(s) upon delivery; the shipping charges will be automatically charged to your account.
Returns must be submitted within 14 days from date received. Any return orders sent back to CLUB76 exceeding the 14-day policy are subject to refusal and will not be credited.
For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.
We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center.
Final Sale: Certain clearance merchandise is Final Sale, it will show FINAL SALE - No Return / Exchange on the product page and on the order. For hygienic reasons, we cannot refund or exchange under-garments and jewelry, as they are Final Sale merchandise.
CLUB76 liability for sold merchandise shall not exceed the price paid.
Once you have completed the above return process, please forward your return parcels to our Distribution Center:
CLUB76
JEANS CUSTOMER CARE
D-62/B, ESTATE AVENUE, S.I.T.E., KARACHI
PAKISTAN
From the time your return parcel arrives at our Distribution Center, please allow up to 7 business days for your return to be processed and 3-5 business days for the return amount. Returns from rural areas and remote locations may take an extra 2 to 3 business days.
CLUB76 is not responsible for return shipping unless you use our return label provided. Should you choose to ship your return parcel, we suggest using a traceable carrier method and recommend insuring the return parcel in the event the package is lost or was not received. CLUB76 will not refund any items lost during return shipping. CLUB76 will not be held responsible for lost or stolen packages.
Please note that the “Return Policy” herein applies only to products purchased on the following website, www.club76.pk All inquiries relating to products purchased at other retailers, such as department stores, must be addressed directly with the store where the purchase was made, as returns and/or exchange are subject to their return policy. If you have any questions, please visit our FAQ page or e-mail customer service at service@club76.pk
CONTACT US
www.club76.pk is operated in Karachi, Pakistan.
D-62/B, Estate Avenue, S.I.T.E.,Karachi
THANK YOU FOR SHOPPING WITH US.
WE ARE DENIM.